Frequently Asked Questions
Everything you need to know about shopping with Pink Lily
How long will it take for my order to ship?
Standard orders are typically processed within 1-3 business days. Once shipped, you will receive a tracking number via email to monitor your delivery progress.
What is your return policy?
We accept returns for store credit within 30 days of the delivery date. Items must be unworn, unwashed, and have all original tags attached.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.
How do I know what size to order?
We provide a detailed size chart on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I change or cancel my order after it's placed?
Because we work quickly to get your order out the door, we are unable to make changes or cancellations once an order has been submitted.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Afterpay and Sezzle.